Please click the supprt service icon at the bottom right corner for online consultation. Fill the content below for suggestions or complaints,the supprt department will reply within 5 mins!
FAQ - Contact Us
For common problems, you can refer to the following explanations. If your questions cannot be solved, you can contact manual supprt service or technical engineers to solve.
Customer Supprt Service
Remote Assistance
Complaint
Technical staff working hours?
Online robot support service is online for 7*24 hours to deal with problems, and human supprt service and technical engineers are online from 9am-21pm to deal with problems。
How do I contact online support service?
You can reach us through work orders, online customer service software, instant messaging software。
support service not responding?
If you are online, we will respond to you within 1 minute! If you do not respond, it means that the customer service is not online or the number of inquiries is too many, please wait a few minutes patiently。
How do I contact a technical engineer for assistance?
If you have a technical problem and need help. You can add to the technical engineer's instant messaging software through online customer service, the technical engineer will then be the first time to deal with your problem。
How do I do technical remote assistance?
If you need a technical engineer to remotely assist your device and solve a problem for you! You need to have remote assistance software installed on your device or your instant messaging software with remote assistance feature。
Contact Us
Please provide the member account number and problem details to the engineer, the engineer will take the first initiative to contact you after receiving it! Enterprise account, there are 1V1 senior engineers to assist with the problem。
Suggestions?
If you would like to provide valuable suggestions, please fill out a work order on the Contact Us page and the department head will get back to you within 5 minutes of viewing the work order! If your suggestion is accepted, we will give a reward。
Complaints?
If you want to complain about the product or customer service, please fill out the work order on the contact us page, the department head will reply to you within 5 minutes after viewing the work order! If your complaint is true, we will give you compensation